Business Impact Analysis
Key Performance Indicators for Shipping Industry
Instructions
This is a free online tool designed to assist ship managers willing to have a snapshot of their company or a department's performance based on their priorities. The priorities are the four perspectives Financial, Customer Satisfaction, Know-How, and Internal Process.
For a more detailed analysis or daily monitoring or all department and ships use the Nautilus software.
Step 1. Determine the priorities among your business perspectives for Financial, Customer Satisfaction, Know-How, and Internal Process
Step 2. Check your consistency should be less than 10
Step 3. Answer the questions below by shifting the bars
Step 4. Compare the Total Score when you change values of KPIs or Perspectives
Step 5. If you need assistance with interpretation, please contact us
The tool does not save data in any form for confidentiality purposes
Online Calculation
Finance
Customer Satisfaction
Finance
Internal Process
Finance
Know How
Customer Satisfaction
Internal Process
Customer Satisfaction
Know How
Internal Process
Know How
Finance
Percentage Increase (Or Decrease) Disputed Payments Compared to last Month (KP1)
Percentage Increase (Or Decrease) of Additional Authorized Expenses Compared to Last Month (KP2)
Percentage Increase (Or Decrease) of Planned Budget Compared to Last Month (KP3)
Percentage Increase (Or Decrease) of Cash Flow Compared to Last Month (KP4)
Customer Satisfaction
Percentage Increase (Or Decrease) Rejection of Services / Return of Products Compared to Last Month (KP1)
Percentage Increase (Or Decrease) of Delays (Lost Hours) Compared to Last Month (KP2)
Percentage Increase (Or Decrease) of Regulatory Violations Compared to Last Month (KP3)
Percentage Increase (Or Decrease) of Third Party Damages Caused by Services / Products Malfunctions Compared to Last Month (KP4)
Know How
Percentage Increase (Or Decrease) Training Days Per Office Employee Compared to Last Month (KP1)
Percentage Increase (Or Decrease) Of New Software Applications Compared to Last Month (KP2)
Percentage Increase (Or Decrease) Production Failures/ Service Interruptions Compared to Last Month (KP3)
Percentage Increase (Or Decrease) Energy Saving Compared to Last Month (KP4)
Internal Process
Percentage Increase (Or Decrease) of Supervisors’ Vs Labour Ratio Compared to Last Month (KP1)
Percentage Increase (Or Decrease) of Sickness Days Compared to Last Month (KP2)
Percentage Increase (Or Decrease) of Unscheduled Overtime Compared to Last Month (KP3)
Percentage Increase (Or Decrease) Failure of Critical Equipment and Systems Compared to Last Month (KP4)